Return & Refund Policy

We strive to dispatch your order promptly and in perfect condition. If we fall short—whether due to a packing mistake, delay, or courier issue—we will resolve the problem at no cost to you.

Contact us by phone or email within 14 days of receipt to report damaged items. Failing to do so may invalidate your right to a refund or replacement.

Let us know which items are damaged, and we will either refund you or send replacements. If needed, we’ll provide a prepaid returns label for you to send the items back at our expense. Returns should be made within 30 days of our request, at your convenience.

If your order is incomplete or contains incorrect items, contact us within 14 days. Failure to do so may invalidate your right to a refund or replacement.

We'll arrange to send the correct items (or issue a refund), and ask you to return any incorrect goods using a prepaid returns label. Please return items within 30 days of our request.

If the items you receive don’t match the description or photo on our website, you are entitled to a refund or replacement. Contact us within 14 days to explain the issue. We may ask you to return the goods using a prepaid label, and you’ll have 30 days to do so.

If your item is or becomes faulty within 90 days of receipt, contact us as soon as possible. Beyond 90 days, we are unable to take responsibility for faults due to unknown usage conditions.

We’ll refund or replace the faulty item, and cover return postage if needed. You’ll have 30 days to return it once requested.

For international orders, we will always issue a refund rather than send replacements. This refund includes any extra shipping charges associated with the affected items.

Even if the issue is partly your responsibility, we’ll still try to help. In these cases, we may ask you to share the cost of resolving the problem.

If you notice incorrect billing, shipping, or product details after placing your order, contact us straight away. If your order hasn’t been processed yet, we’ll do our best to correct it.

If the order has already shipped, you’ll be responsible for the cost of return and redelivery.

Changed your mind? Ordered the wrong thing? That’s fine—just contact us within 14 days of receiving your order. After 14 days, refunds may not be possible.

Return the unwanted items at your own expense in perfect, resaleable condition. Once we receive and inspect them, we’ll refund the value of the goods.

Note: For hygiene reasons, we cannot accept returns of earrings or underwear unless they are faulty or damaged.

If incorrect address details result in a parcel being returned, we can resend it to the correct address once you’ve paid a standard redelivery charge.

If you need to return an item, or our team asks you to, we’ll provide a prepaid label if the return is authorised under the terms above. If a prepaid label is used without authorisation, we reserve the right to deduct the postage cost from your refund.

Include the following with your return:

1. Your name and order number
2. A list of the items being returned
3. The reason for the return
4. Confirmation of whether you’ve already contacted customer service

Returns without this information may be delayed in processing.

We may ask for photographic evidence of damaged goods before processing a return or refund. This helps us improve our packing processes and claim compensation from couriers where applicable.